State Farm® Insurance Agent Ron Mathews

"I have been with Bond Matthews for many years now him and his workers have been the best people. They are so friendly and helpful. Thank you all for everything you have done for me."

"I’d give 100 stars if I could! I was initially hesitant to make the switch because the quote I received seemed too good to be true but I’m now saving almost $115 a month with State Farm. Amanda was my main point of contact and she truly was nothing short of phenomenal. I can’t recommend her enough. She answered all my questions (even the repeated ones), and was incredibly kind, professional, and knowledgeable. She even went the extra mile to reassure me throughout the process. She was never pushy like others I’ve dealt with. My only regret is not switching years ago!"

"Miss Anna was great and got my rate lowered so I could make the wonderful choice to drop root as an insurance provider. Every time we spoke, she was always very sweet and understanding to my situation."

"Best customer service I have ever received in the Insurance industry"

"I love the friendliness of the staff at this branch. I am able to text or email them with all my questions and they are so quick and helpful with their responses."

"I have been a State Farm customer for a total of 23 years and have had my insurance thru the Ron Mathew’s Kingsport office for 16 years now. I have never had a complaint. Amy, Amanda and Taylor are always extremely helpful and knowledgeable. I am extremely satisfied with their services. Keep up the good work! Would highly recommend!"

"Amanda went out of her way to make sure our family was taken care of! She made our experience with Ron Matthews- State Farm so enjoyable & easy. She helped me understand our policies & answered any question I had. I would recommend her & this office to anyone! 10/10!"

"Working with Anna Fansler was by far my best experience ever selecting and purchasing insurance! Thank you to Ron Matthews’ staff at State Farm!"

"Amazing! Wish I came here sooner. I don’t understand insurance well but Anna does! She broke everything down to where I’d understood it. It was a real relief when I left. She’s super nice and welcoming. Very professional as well. ❤️"

"Anna was awesome helping me switch my insurance. I highly recommend Ron Mathews State Farm for all you insurance needs."

"This State Farm is by far the best!!! Very kind and helpful agents. Amy is super sweet and kind you don’t find people like her anymore. I’d definitely recommend anyone to go here.😊🩷 everyone is very welcoming."

"It is always a great experience here! They have helped with many of our needs in a timely and professional manner. Highly recommend!"

"Ron Matthews has been our agent for over 20 years. We highly recommend Ron to all of our family and friends."

"You're in good hands at the Ron Mathews State Farm Agency. Highly recommend."

"Anna has made my experience with changing insurance a BREEZE. I’m a new mom and she was flexible with communication and worked so fast so we could have our new campervan covered and start making family memories asap. I 100% recommend and want to say what a great team Ron has! Thanks again, Anna! I appreciate you so much!"

"I had the pleasure of working with Anna today. Not only did she get me great rates (lowered my homeowners) she was quick and make the covered easy to understand. I highly recommend Ron Matthew’s office and staff."

"Ron and his staff are amazing! They are friendly, knowledgeable, and truly care about helping their customers. I would highly recommend giving them a call or stopping by."

"Update **The fact that Ron told me a good way to get the money I need to use for investments was to find a rich old guy and hope he passed away does not show that dedication you speaks of. And I was still not properly informed about my son’s amount that would be returned to him. Perhaps going into detail PRIOR to a policy being cancelled would have helped a great deal. Instead I was told the smallest amount of detail which allowed my son to be ripped off. State Farm agents are dirty. Period. i was wrong. This agent lies too. Rips you off when you cancel your life insurance so beware if you decide to. I just switched to Ron’s office from Troy Turners office in Manassas and I just have to say that, so far, this has been a wonderful change. Brenda has been very attentive and helpful and has stayed right on top of the issues I’ve had getting my policy on the right track!!! Thank you so much for the great service, Brenda!! I had actually considered going back to not having an agent, due to all the issues I had with Troy Turner until I switched here!"

"Anna was very helpful and answered all my questions in a timely manor. Great customer service. Was greeted immediately upon arrival with smile."

"Ron Mathews has been our Insurance person for over 20 yrs. He and his team have Always offered Exceptional Service and goes up and beyond 100%. They are like Family!!!"

"Exceptional service - always takes care of customers. Best in the business."

"Ron Mathews State Farm is the best insurance company i have ever been to. Ron is as kind and as helpful as he can be. Every single employee that works here goes above and beyond to help assist your needs and make you feel so comfortable. I will never use another insurance company, this one feels too much like family."

"I had the pleasure of meeting Ron today. I had reached out to his agency about a month ago in desperation afraid that my 45+ years relationship with State Farm may be coming to an end because of multiple errors and incompetence of my former State Farm agent. I dumped it all on Sandy and in less than a month she had it all sorted out, corrected, unnecessary fees waived and yesterday I received my FIRST accurate statement this year (this is September)!! I am so grateful. I appreciate your help, support, expertise and professional. Thank you!"

"I had stopped driving my broken vehicle, and I had thought I had my policy canceled. Because I wasn't using my vehicle. I ended up with a bill around $300, after arguing with them and talking about everything going on I finally buckled in and paid it. Even though they billed me incorrectly for the last few months. I thought everything was cleared up, I paid the $300. Then I canceled my account. And now they want to charge me for another month with another late fee after I already canceled. Not to mention the late fee came not even a month after I paid my last bills. (Conveniently it is around tax time) To me it seems like a lot of dishonesty, and it shows that a company is more concerned about the money they're receiving than their actual customers."

"I have had State Farm insurance for 55+ years and had Ron Matthews as my agent for over 25 years. Ron and his office manager, Brenda Riffle, have performed in a proffesional and outstanding manner while always handling questions and claims immediately. I have never checked their rates because no amount of money could get me to change insurance companies because their service is above and beyond."