State Farm® Insurance Agent Ron Mathews
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Steve Smith
September 18, 2024
5
out of
5
rating by Steve Smith
"I had the pleasure of meeting Ron today. I had reached out to his agency about a month ago in desperation afraid that my 45+ years relationship with State Farm may be coming to an end because of multiple errors and incompetence of my former State Farm agent. I dumped it all on Sandy and in less than a month she had it all sorted out, corrected, unnecessary fees waived and yesterday I received my FIRST accurate statement this year (this is September)!! I am so grateful. I appreciate your help, support, expertise and professional. Thank you!"
We responded:
"Hey Steve! Wow, thanks for the awesome review! And thanks for hanging in there with us while we got this straightened out for you, we understand how frustrating billing issues can be. Sandi is the best at what she does, we're really lucky to have her. I enjoyed getting to meet you & we look forward to working with you for years to come. If there's ever anything we can do to help, please don't hesitate to reach out to us! Appreciate you!!!"
josiah Slivkoff
August 19, 2024
3
out of
5
rating by josiah Slivkoff
"I had stopped driving my broken vehicle, and I had thought I had my policy canceled. Because I wasn't using my vehicle. I ended up with a bill around $300, after arguing with them and talking about everything going on I finally buckled in and paid it. Even though they billed me incorrectly for the last few months. I thought everything was cleared up, I paid the $300. Then I canceled my account. And now they want to charge me for another month with another late fee after I already canceled. Not to mention the late fee came not even a month after I paid my last bills. (Conveniently it is around tax time) To me it seems like a lot of dishonesty, and it shows that a company is more concerned about the money they're receiving than their actual customers."
We responded:
"Hey Josiah, I'm sorry to hear that you're unhappy with my office and your billing. Thanks for reaching out, we always welcome any opportunity to review for ways we could improve. We strive to have clear communication with our customers and it’s disappointing to hear that we fell short of your expectations. After reviewing your account, it doesn’t appear we spoke with you or received any request to cancel or suspend your policy prior to your first phone call to us on 4/2. Cancelling and suspending policies is always an option for inoperable vehicles or vehicles not in use so long as they don’t have a loan on them, so this would’ve certainly been something we could’ve taken care of for you had we known. I definitely understand that unexpected increases in premium are extremely frustrating. I see how this could be frustrating & I apologize for any aggravation. We work very hard to ensure our customers receive the best service & provide clear communication to eliminate these types of issues. I’m sorry this wasn’t your experience. We’re grateful we had the opportunity to help you the past few years & wish you the best! If you would like to further discuss your concerns or have additional questions, please contact me at 423-246-4241. - Ron"
Row-Ann Brown
June 17, 2024
5
out of
5
rating by Row-Ann Brown
"I have had State Farm insurance for 55+ years and had Ron Matthews as my agent for over 25 years. Ron and his office manager, Brenda Riffle, have performed in a proffesional and outstanding manner while always handling questions and claims immediately. I have never checked their rates because no amount of money could get me to change insurance companies because their service is above and beyond."
We responded:
"Row-Ann! Thank you SO much for taking the time to leave such a kind review. We think the world of both you & Jim. We're so grateful for your loyalty and trust you've placed in our office. Brenda & myself look forward to working with you all for many more years!! "
Lori Joyner
June 14, 2024
5
out of
5
rating by Lori Joyner
"Super easy process for new clients. Excellent customer service. I would recommend them to anyone shopping for insurance."
We responded:
"Thank you so much for taking the time to leave us a review, Lori! So glad we were able to make it an easy process for you! Your feedback means a lot to us & we really appreciate you letting us take care of you. If you need anything at all, please don't hesitate to reach out. My team & I are always happy to help!"
Tim Steffy
April 12, 2024
5
out of
5
rating by Tim Steffy
"If you're looking for an honest hard working insurance agent with a great staff look no further."
We responded:
"Thanks for the kind words Tim, we appreciate you!! Thanks for letting us take care of your insurance!"
Greg Taylor
April 4, 2024
5
out of
5
rating by Greg Taylor
"I have utilized this office for over 40 years and highly recommend Ron and his staff to help with your insurance needs. Prompt, efficient, helpful, caring, and concerned are words that I would use to describe their office."
We responded:
"Wow, thanks so much for the kind words Greg!!! We love The Taylor's! Thanks for trusting us with your insurance for so many years, we think you guys are the best!"
Gage Ball
March 28, 2024
5
out of
5
rating by Gage Ball
"Ron and the whole team are the best!!"
We responded:
"Appreciate you Gage!!! Thanks for the 5 star review! "
Allen Powell
March 27, 2024
5
out of
5
rating by Allen Powell
"If you're looking for a great insurance agent, look no further. Honest, Affordable, easy to work with, couldn't ask for better service. Special thanks to Brenda for taking care of our family's insurance needs."
We responded:
"Thanks for trusting us to take care of your insurance Allen! We love working with your family! "
Grayson Ball
March 27, 2024
5
out of
5
rating by Grayson Ball
"Always great service for years. Brenda Riffle is wonderful and always makes things quick and easy to understand. Very responsive staff!"
We responded:
"Thank you for the review Grayson! We appreciate you! "
Julia Davis
March 26, 2024
5
out of
5
rating by Julia Davis
"I have been insured through Ron Matthew's for over 20 years. They have always provided me with the best customer service. I work directly with Brenda via email on everything. However, if she is out of the office the other office staff are just as capable and professional! I would recommend Ron Matthew's to anyone for their insurance needs!"
We responded:
"Thank you so much for the review & allowing us to take care of you and your family for so many years Julia! We love working with you! We're always happy to help!"
Jackie Ressa
March 26, 2024
5
out of
5
rating by Jackie Ressa
"Ron Mathews Agency has been my insurance provider for nearly 20 years. Brenda Riffle is the office manager and she has answered any question I've every had in the SAME day. They are by far the best!"
We responded:
"Jackie, thanks so much for the 5 star review!!! We're lucky to have Brenda! Thank you for taking the time to leave a review & for trusting us to take care of your insurance for so long!"
Matt Dean
March 25, 2024
5
out of
5
rating by Matt Dean
"Best customer service! Always felt taken care of."
We responded:
"Thanks for the 5 stars Matt! We appreciate you!"
Andrew Love
March 25, 2024
5
out of
5
rating by Andrew Love
"Recently had an RV added to my existing policy, the process was a breeze and Kayla was a pleasure to work with!! She was very professional, polite, and responsive! I will continue to rely on State Farm for my insurance needs."
We responded:
"Thanks Andrew! We appreciate you!"
Marvin Kosowski
March 25, 2024
5
out of
5
rating by Marvin Kosowski
"Betsy and I noticed the State Farm building on our way home from our daily latte at Mc Donald's; and right on time. The next day, we had an appointment, got a complete quote for two autos and renters insurance. We signed for their fair rate and are confident to live and drive in Tennessee!"
We responded:
"Wow, thank you so much for the kind words Mr. Kosowski! And thank you so much for allowing us to take care of your insurance. We look forward to working with you & Betsy for years to come! If we can ever help with anything, please give us a call!"
Matt Adams
November 9, 2023
5
out of
5
rating by Matt Adams
"Absolutely the best. Highly Recommend."
We responded:
"Thanks so much for the review Matt!!!! We think you're the best! Appreciate you friend!"
Donaven Braun
August 9, 2023
5
out of
5
rating by Donaven Braun
"Great service, great time!"
We responded:
"Thanks for the review Donaven!! We appreciate you friend!"
Brennan Trent
August 1, 2023
5
out of
5
rating by Brennan Trent
"The Ron Mathews group has been so easy to work with! When a rock cracked my windshield on the interstate, all I did was call them and ask what to do. Kayla did all the work! She even made the appointment to get my windshield replaced by an approved business. They really make it so easy and really value your time! I am so thankful to have insurance through State Farm and Ron Mathews!!"
We responded:
"Thanks so much for letting us take care of your insurance Brennan! I'm glad we were able to make the process a smooth one, Kayla is great!"
grape hooch
April 4, 2023
5
out of
5
rating by grape hooch
"Great people and great policies. I've never had any issues with them and they are always eager to help with anything I need!"
We responded:
"Thanks so much for the kinds words & letting us take care of your insurance! We appreciate you!"
Brandon Powers
March 14, 2023
1
out of
5
rating by Brandon Powers
"I was dropped by Ron Mathews - State Farm after I had damage to my house from a lightening strike and a fallen tree in back to back years. They were glad to take my money when I didn't have any clams. I thought covering your clients when needed was the point of insurance companies. Would not recommend."
We responded:
"Hey Brandon, I'm so sorry it worked out this way. I wish we would've been able to continue the policy, unfortunately our Underwriting team determines non-renewals. Thank you for letting me be your agent for the past 3 years, you've been a great customer. We appreciate the opportunity to take care of your business & wish you the best!"
Shane Fitzgerald
February 26, 2023
5
out of
5
rating by Shane Fitzgerald
"Very professional and really nice ladies that I talked to very quick service."
We responded:
"Thanks so much Shane! I'm glad we were able to help. You & Brandy are great to work with! We appreciate you both. Thanks for trusting us to take care of your insurance!"
Jennifer Witt
January 14, 2023
5
out of
5
rating by Jennifer Witt
"Always very helpful. Great quotes."
We responded:
"Thanks so much Jennifer! We appreciate you!"
leaper lad
November 2, 2022
1
out of
5
rating by leaper lad
"My homeowner’s policy had been in effect since 1985. State Farm decided to not renew my policy since the home became a secondary residence. Then, they arbitrarily CANCELLED my policy four days prior to the policy end date, leaving me UNCOVERED before my new policy with another company was scheduled to begin. DO NOT DO BUSINESS WITH THIS INSURANCE COMPANY!"
We responded:
"Hi Jason, thanks for reaching out about your concerns. We appreciate the opportunity to review for ways we could improve. I'm very sorry to hear that you're disappointed with our office. After reviewing your account, it appears that we were asking for documentation in order to continue the policy. We insure secondary residences every day and are happy to continue the policy with the needed information. When my office manager spoke with you yesterday to try to resolve the issue, you told her via email you weren't interested in continuing your policy. We work really hard to communicate with our customers and ensure they always have a positive experience with our office, my apologies that you felt this situation couldn't be rectified. We appreciate the many years you've been a customer and wish you the best. If you would like to further discuss your concerns, please contact me at 423-246-4241. - Ron"
Tabatha Torellio (Tabby)
October 18, 2022
5
out of
5
rating by Tabatha Torellio (Tabby)
"I've been here since I was 15. I've never had anything but exceptional service. From accidents to break ins the entire team is there to help with compassion. Ron is a fantastic guy with an A++ Staff to back it up!"
We responded:
"Wow, thanks for your kind words Tabatha! We appreciate you. Thank you for trusting us to take care of your insurance for so many years!"
Amber Altizer
August 11, 2022
5
out of
5
rating by Amber Altizer
"Lovely people, excellent service and genuinely care about their customers"
We responded:
"Thanks for the review & letting us take care of your insurance Amber!!"
William Cline
March 24, 2022
5
out of
5
rating by William Cline
"👍💪"
We responded:
"Thanks so much for the review & letting us take care of all of your insurance! We appreciate you!"