State Farm® Insurance Agent Ron Mathews
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Carrie Ashley
March 20, 2025
1
out of
5
rating by Carrie Ashley
"Update **The fact that Ron told me a good way to get the money I need to use for investments was to find a rich old guy and hope he passed away does not show that dedication you speaks of. And I was still not properly informed about my son’s amount that would be returned to him. Perhaps going into detail PRIOR to a policy being cancelled would have helped a great deal. Instead I was told the smallest amount of detail which allowed my son to be ripped off. State Farm agents are dirty. Period. i was wrong. This agent lies too. Rips you off when you cancel your life insurance so beware if you decide to. I just switched to Ron’s office from Troy Turners office in Manassas and I just have to say that, so far, this has been a wonderful change. Brenda has been very attentive and helpful and has stayed right on top of the issues I’ve had getting my policy on the right track!!! Thank you so much for the great service, Brenda!! I had actually considered going back to not having an agent, due to all the issues I had with Troy Turner until I switched here!"
We responded:
"What separates Ron from a lot of other agents is, he explains how the automatic loan provision of a life insurance policy works and makes sure that it is something that the insured wants when their policy is written. I'm sorry if this option wasn't explained to you by your previous agent who wrote the policy for you. Life insurance is a contract and legal agreement, which means we can't change or make exceptions to them once they are in place. Heaven forbid, if something had happened and someone passed away (thank God that wasn't the case), the loan provision would have kept the policy from lapsing, and State Farm would have paid the death benefit in full. Also, to be fair, if you had requested the cancelation before the policy lapse date (and the premium had been paid on time), the automatic loan provision would not have kicked in, and you would have received the additional refund of $138.77 that was used to pay the past-due premium for the policy to prevent it from canceling. "
Kayla Caldwell
January 13, 2025
5
out of
5
rating by Kayla Caldwell
"Ron Mathews State Farm is the best insurance company i have ever been to. Ron is as kind and as helpful as he can be. Every single employee that works here goes above and beyond to help assist your needs and make you feel so comfortable. I will never use another insurance company, this one feels too much like family."
We responded:
"Kayla, thank you SO much for the kind review!!! We love being able to help you and your family. Thank you for trusting us the past several years, we look forward to working with you for many years to come!"
josiah Slivkoff
August 19, 2024
3
out of
5
rating by josiah Slivkoff
"I had stopped driving my broken vehicle, and I had thought I had my policy canceled. Because I wasn't using my vehicle. I ended up with a bill around $300, after arguing with them and talking about everything going on I finally buckled in and paid it. Even though they billed me incorrectly for the last few months. I thought everything was cleared up, I paid the $300. Then I canceled my account. And now they want to charge me for another month with another late fee after I already canceled. Not to mention the late fee came not even a month after I paid my last bills. (Conveniently it is around tax time) To me it seems like a lot of dishonesty, and it shows that a company is more concerned about the money they're receiving than their actual customers."
We responded:
"Hey Josiah, I'm sorry to hear that you're unhappy with my office and your billing. Thanks for reaching out, we always welcome any opportunity to review for ways we could improve. We strive to have clear communication with our customers and it’s disappointing to hear that we fell short of your expectations. After reviewing your account, it doesn’t appear we spoke with you or received any request to cancel or suspend your policy prior to your first phone call to us on 4/2. Cancelling and suspending policies is always an option for inoperable vehicles or vehicles not in use so long as they don’t have a loan on them, so this would’ve certainly been something we could’ve taken care of for you had we known. I definitely understand that unexpected increases in premium are extremely frustrating. I see how this could be frustrating & I apologize for any aggravation. We work very hard to ensure our customers receive the best service & provide clear communication to eliminate these types of issues. I’m sorry this wasn’t your experience. We’re grateful we had the opportunity to help you the past few years & wish you the best! If you would like to further discuss your concerns or have additional questions, please contact me at 423-246-4241. - Ron"
Tim Steffy
April 12, 2024
5
out of
5
rating by Tim Steffy
"If you're looking for an honest hard working insurance agent with a great staff look no further."
We responded:
"Thanks for the kind words Tim, we appreciate you!! Thanks for letting us take care of your insurance!"
Gage Ball
March 28, 2024
5
out of
5
rating by Gage Ball
"Ron and the whole team are the best!!"
We responded:
"Appreciate you Gage!!! Thanks for the 5 star review! "
Grayson Ball
March 27, 2024
5
out of
5
rating by Grayson Ball
"Always great service for years. Brenda Riffle is wonderful and always makes things quick and easy to understand. Very responsive staff!"
We responded:
"Thank you for the review Grayson! We appreciate you! "
Jackie Ressa
March 26, 2024
5
out of
5
rating by Jackie Ressa
"Ron Mathews Agency has been my insurance provider for nearly 20 years. Brenda Riffle is the office manager and she has answered any question I've every had in the SAME day. They are by far the best!"
We responded:
"Jackie, thanks so much for the 5 star review!!! We're lucky to have Brenda! Thank you for taking the time to leave a review & for trusting us to take care of your insurance for so long!"
Andrew Love
March 25, 2024
5
out of
5
rating by Andrew Love
"Recently had an RV added to my existing policy, the process was a breeze and Kayla was a pleasure to work with!! She was very professional, polite, and responsive! I will continue to rely on State Farm for my insurance needs."
We responded:
"Thanks Andrew! We appreciate you!"
Matt Adams
November 9, 2023
5
out of
5
rating by Matt Adams
"Absolutely the best. Highly Recommend."
We responded:
"Thanks so much for the review Matt!!!! We think you're the best! Appreciate you friend!"
Donaven Braun
August 9, 2023
5
out of
5
rating by Donaven Braun
"Great service, great time!"
We responded:
"Thanks for the review Donaven!! We appreciate you friend!"
grape hooch
April 4, 2023
5
out of
5
rating by grape hooch
"Great people and great policies. I've never had any issues with them and they are always eager to help with anything I need!"
We responded:
"Thanks so much for the kinds words & letting us take care of your insurance! We appreciate you!"
Shane Fitzgerald
February 26, 2023
5
out of
5
rating by Shane Fitzgerald
"Very professional and really nice ladies that I talked to very quick service."
We responded:
"Thanks so much Shane! I'm glad we were able to help. You & Brandy are great to work with! We appreciate you both. Thanks for trusting us to take care of your insurance!"
